This is the second part in our quick series on how to deal with customer interactions on social media. In this post, we’re going to give you some tips on how to respond to complements as a part of your social media management plan.
- Acknowledge the complement with a verbal response. It’s easy to respond with a “thumbs up” or “favorite,” but by giving a written reply, you let people know that you truly care.
- Consider using complements as testimonials if they are written well enough. Sometimes, people are a lot more vocal on social media than they would be otherwise, so go ahead, ask them if you can use it as a testimonial, and then do it!
- Reward people for their complements. The best way to do this is with a coupon of some sort. This will, then, thank them for actually taking the time to respond to your good customer service or product, and it will encourage them to continue to utilize your products and/or services regularly
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