Many people will do a lot of work when it comes to putting together their website, and then they come to certain areas and they just don’t know what to do with them. One of those spots is the FAQ’s, or frequently asked questions. How can you figure out what is supposed to go there if you aren’t doing a lot of customer work?
While you can make some assumptions about it based on your industry, there are some things that you will have to do in order to make sure that you get everything that people are going to want and need to ask when it comes to your company. Here are ways to find that.
- Look at other websites that are in your industry to see what their FAQ’s are and see if any of them could apply to you and what you have to offer them. Obviously your answers will differ for your business, but at least you know some more questions.
- Talk to your customer service representatives or those who are working with the public and your audience. They can let you know what people ask a lot.
- Look around on your social media and see what people are asking and answering on a regular basis – that can give you a lot of help because people are more likely to ask for help online.
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